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After You Apply

After you have submitted all of the required documentation, Aflac can begin the review process. This process usually takes 5 business days.

Process Overview

  1. Review Process

  2. Claim Decision

  3. Extending your CT
    Paid Leave
    Benefits

  1. Review Process

    Once Aflac receives the required documents, the claim manager will review them to determine if they are complete and sufficient. If any document is missing or if a document is missing important information, the claim manager will notify you what specifically is missing.

    You can check on the status of this document review by going to the claim portal and looking at the document dashboard, which shows the following information:

    • What documents are required for your particular type of claim
    • Whether each document has been received, is being reviewed, is marked complete or if something is missing
    • If the claim manager determines that one or more of your documents is incomplete, a description of what is missing

    You may also check the status of your claim using the automated phone system by calling 877-499-8606. Using the system, you can hear the status of your claim and recent payments. You may also add time to an existing intermittent claim or report your return to work date.

    The following is an example of how the dashboard shows the document review status of a hypothetical bonding claim:

    Aflac Claim Portal Document Dashboard prior to uploading required documents
    Aflac Claim Portal Document Dashboard after uploading some required documents

    Once all of your documents are reviewed, the claim manager will either approve or deny your claim.

  2. Claim Decision

    You will be notified of the claim decision by the same method of communication you selected when submitting your claim. Your claim decision letter will also be available from the CT Paid Leave Aflac Portal.

    Claim Approval

    If you are approved, Aflac will issue benefit payments in the manner you specified during intake (direct deposit or pre-paid debit card).

    • Payments are deposited in your bank account or loaded to your debit card every Tuesday. For more information, see Debit Card Frequently Asked Questions (PDF).
    • It can take up to 48 hours for funds to reflect in your bank account if you have elected payment via direct deposit.

    Note: If no payment type is selected, you will be issued a debit card. No paper checks will be issued.

    As a reminder, neither CT Paid Leave nor Aflac will ever send you a text message asking for personal information, including credit card, debit card, or other banking information. If you are contacted in this manner, do not provide this information and please report the attempt by calling Aflac at (877) 499-8606.

    If you have chosen to receive your benefits via a debit card, look in the mail for an envelope from MoneyNetwork®. This packet will include additional information about your debit card and will include your actual plastic debit card.

    • To set-up your USER ID or PASSWORD, login to MoneyNetwork® or you may also call MoneyNetwork® Customer Service at 1-866-892-2835.
    • If you forget your PIN, you may also call MoneyNetwork® Customer Service at 1-866-892-2835.
    • Unlike a bank debit card, your Money Network Card is not linked to your bank account.
    • The Money Network Card will not impact your credit score as it is not a credit card.
    • Only one card is provided. Additional cards for family members are not available.
      

    Important

    Important

    If anything changes with your leave you must let Aflac know as soon as the change occurs. Examples include, but are not limited to:

    • returning to work sooner than the approved end date of your leave
    • any changes to income replacement benefits you are receiving from your employer
    • the death of the family member for whom you are providing care

    Claim Denial

    Missing Information

    If your denial is due to missing or incomplete required forms or documentation, please file a request for reconsideration and upload the requested documents. Once we receive your request, we will fully review your claim. You can expect a response from us regarding your request for reconsideration in approximately 15 calendar days.

    Reconsideration

    If your claim is denied, you may file a reconsideration request with CT Paid Leave by submitting a Reconsideration Form within 10 calendar days of the notice of denial.

    Ways to Submit a Reconsideration Request
    1. Uploading a photo or scan of the reconsideration form to your case through the online web portal (This is the fastest method to start the reconsideration process.), or
    2. Returning the reconsideration form to the email address or fax number listed on the form
    Reconsideration Form (English PDF) Reconsideration Form (Spanish PDF)

    Appeal

    If your request for reconsideration is denied (or if you do not want to file a request for reconsideration), you can file an appeal with the CT Department of Labor. The Department of Labor is responsible for hearing appeals for denials of CT Paid Leave claims. View the process to file an appeal PDF.

    Important Information from the CT Department of Labor

    If you request reconsideration, you should wait for a decision to be issued before filing an appeal. CT Department of Labor generally cannot process an appeal while there is a pending reconsideration request.

    Timely appeals must be filed with CT Department of Labor within twenty-one calendar days from the date of your last decision. If you request reconsideration, it is twenty-one days from the decision date ruling on your reconsideration request. If you do not request reconsideration, it is twenty-one days from the initial claim decision date.

    You do not need an attorney to file an appeal with CT Department of Labor; you can file it on your own behalf.

    Most appeals are decided without a hearing. If a hearing is scheduled, it is held remotely by telephone, absent extenuating circumstances.

    Please visit the CT Department of Labor's Frequently Asked Questions page for more information on the appeals process.

  3.  

    Extending your CT Paid Leave Benefits

    If you need to extend your leave beyond your initially approved dates, you should notify Aflac by calling (877) 499-8606. They will notify you of additional documentation that you will need to provide in order for the extension to be granted. In the case of medical leave for your own serious health condition or caregiver leave, your or your family member's healthcare provider will need to provide documentation to support the extension.

Frequently Asked Questions

No, we do not require a medical release to return to work or any other letter from the doctor, but the employee is required to notify their claim manager when they return to work. If any employee receives any benefit payments for the period of time after they return to work, they are required to repay those funds to the Authority.

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