What is My Role as a Third-Party Administrator in CT Paid Leave?
Create your account with CT.gov and register your business with the CT Paid Leave Authority
If you are a TPA that does NOT have employees working in CT, you will only register as a TPA.
Determine how you will remit for your client employers: Batch Process or Online Portal
The batch process requires creating files according to the CT Paid Leave file specifications. If you use this process, your client employers will need to complete their own registrations using the online portal.
Online Portal Process
This process requires you to individually register and remit contributions for each client employer using the online portal.
Due to the upfront work to comply with the file specifications, many third-party administrators choose to use the batch process only if they have numerous client employers.
Enroll or register your client employers
- Submit an enrollment file following the batch process.
- Your client employers' registrations are not entirely complete if you choose this process. Notify your client employers they will receive an email to complete their registration through the online portal. For directions, refer them to the "Register Your Business - Employers page" Guide.
Visit the Register Your Business page for directions on how to register your client employers.
Confirm successful contribution
Batch Process Contributions
After batch files are processed, an acknowledgement file will be available in the Outbound folder on the SFTP server. Please review the information in the acknowledgement file and save this confirmation in your records.
If you received a .error file, correct the issues in your file and upload the corrected version to the Inbound folder.
Online Portal Contributions
You will receive an email confirmation when your contribution is submitted. Save this confirmation for your records. Credit card payments are typically validated within minutes, while bank account payments can take up to 7 business days.
Go to My Account to review contribution status and remit replacement contributions in the event of a failed contribution.
Maintain your account and your client employers’ accounts
Maintain your account
Sign into your account each quarter to confirm or update the following:
Date you first had Connecticut Workers
Maintain your client employers' accounts
If you maintain your client employers' accounts, confirm or update this information for each of your client employers on a quarterly basis.
If you do not maintain your client employers' accounts, remind them they must perform this quarterly update themselves.