Refund requests
Submit a Contact Us inquiry, select “Employer Refund Request” as the contact reason and provide your business name, FEIN, contribution quarter and contribution amount that you are requesting a refund for.
Most employers and all sole proprietors and self-employed individuals will use the online portal to remit contributions. Third-party administrators and employers have the option to use the online portal process or the batch process.
Sign In to My Account
Select the Appropriate Account
Select File + Pay
The contribution amount due will be calculated based on the information entered. You have the ability to enter a different contribution amount due to rounding if needed.
Non-compliant accounts
An account is not compliant when wage reports and contributions are not submitted at all or are submitted after the last day of the month following the end of the calendar quarter. For example, Quarter 1 contributions will be considered compliant as long as they are received no later than April 30th.
The total amount due will automatically include the penalty and interest owed. You may pay:
- Total amount due
- Contribution amount only; or
- Any amount between the contribution amount and total amount due
Contributions are applied to your total amount due in the following order:
1. Penalty
2. Interest
3. Contribution Amount
If you do not pay the total amount due, there will be a remaining balance on the contribution amount after payment is applied. The remaining contribution amount will continue to accumulate interest until paid in full. A link to pay the remaining overdue amount will be available in My Account and will be sent to your email for payment.
Add or Select Payment Method
The first time you make a contribution payment, you will need to set up a new credit card or bank account payment method. You may choose to save this payment information as your default payment method.
Click on the Process button to submit the payment. Once a transaction is submitted, you will receive a confirmation pop-up indicating that the payment was submitted. After closing the pop-up, a Payment Summary will be displayed. Note that this does not guarantee that the payment (especially a bank payment) won’t fail later on. You will also receive an email confirmation of the submission.
If you discover you have made a duplicate payment to CT Paid Leave, please submit a Contact Us inquiry and select "Help with Payments" or "Employer Refund Request" from the drop-down menu as the reason for the request. In the body of your inquiry, please provide the duplicate Invoice numbers and amounts of each invoice.
Duplicate payments cannot be applied to a future payment date and cannot be cancelled. In general, requests for refunds are reviewed, and if approved, will be processed within approximately 30 days from the date the request for refund was initiated.
Submit a Contact Us inquiry, select “Employer Refund Request” as the contact reason and provide your business name, FEIN, contribution quarter and contribution amount that you are requesting a refund for.